Privacy Policy
Flowlyn Labs Pte. Ltd. ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and organization details when you register for an account
- Communications: Information you provide when you contact us, including email content and attachments
- Usage Data: Information about how you interact with our services, including features used and time spent
- Payment Information: Billing address and payment method details for paid services
2. How We Use Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To respond to your inquiries and provide customer support
- To send technical notices, security alerts, and administrative messages
- To monitor and analyze trends, usage, and activities in connection with our services
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To comply with applicable legal obligations
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With vendors and service providers who perform services on our behalf, such as hosting, analytics, and customer support
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
- Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property
- With Your Consent: With your explicit consent for any other purpose
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our website and services may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of our services.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of certain processing activities, such as marketing communications
To exercise these rights, please contact us at hello@flowlynlabs.com. We will respond to your request within a reasonable timeframe.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We will take appropriate measures to ensure your personal information remains protected in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Information
For questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Flowlyn Labs Pte. Ltd.
Registered in Singapore
Email: hello@flowlynlabs.com
Last updated: April 2026